FAQs

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Q1 What certifications do you have, and how are the balls packed? 
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The glass is food-grade borosilicate, with BSCI and RoHS certificates. Each ball sits in a foam insert inside the gift box for breakage protection. A pre-shipment inspection report is shared before dispatch, and shipping breakage is replaced at no extra cost.

Q2 How long do samples and bulk orders take? 
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Samples take 3–7 days, and the sample fee is refundable on bulk orders. Standard bulk production runs 15–25 days after sample approval. Rush orders can be prioritized.

 

Q3 Can we mix styles, sizes and finishes in one set?
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Yes. Each box holds 8 pieces, and custom combinations are available. Choose 6cm / 8cm / 10cm balls and any mix of plating, flocking, painting or printing.

Q4 Can we print our own logo on the ornaments and the gift box?
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Yes. We support custom logo printing, pattern design, and private-label packaging. Send your artwork and we confirm logo placement before sampling.

Q5 What is the MOQ for this set of 8?
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MOQ depends on ball size and customization level. Small trial orders are accepted. Tell us your target quantity and we will confirm MOQ and tiered pricing.

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